Gaming on Arenap should always be fun — never a source of stress or financial hardship. We take responsible gaming seriously, and we've built real tools to help every Filipino player stay in control. Know your limits, play within them, and enjoy the game the right way.
At Arenap, we believe that online gaming is one of the most exciting forms of entertainment available to Filipino players today — from the thrill of Boat of Fortune to the strategy of 3-Hand Casino Hold'em. But we also know that for some people, gaming can become more than just fun. Problem gambling is a real issue, and Arenap takes its responsibility to players seriously.
That's why we've built a full suite of responsible gaming tools directly into the Arenap platform. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, you have access to deposit limits, session reminders, cooling-off periods, and full self-exclusion — all free of charge, all available from your account settings.
Responsible gaming at Arenap isn't just a checkbox — it's a core part of how we operate. We train our support team to recognize signs of problem gambling, we enforce strict age verification, and we work within the framework set by Philippine gaming regulations to ensure our platform remains a safe space for every player.
Every responsible gaming tool on Arenap is free, easy to access, and takes effect immediately. No waiting periods, no fees, no judgment.
Set a daily, weekly, or monthly deposit cap on your Arenap account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling period to protect you from impulsive decisions.
Set a maximum session duration so Arenap automatically reminds you — or logs you out — when you've been playing for too long. Regular breaks help you stay sharp, keep perspective, and make sure gaming stays enjoyable rather than compulsive.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended from gameplay and deposits. This is ideal if you feel your gaming habits are getting out of hand but you're not ready for a full self-exclusion.
If you feel you need a longer break, Arenap's self-exclusion tool lets you close your account for a minimum of 6 months or permanently. Once activated, self-exclusion cannot be reversed during the chosen period — this is by design, to give you genuine protection when you need it most.
Set a maximum amount you're willing to lose in a given period. When your net losses reach that threshold, Arenap will prevent further gameplay until the period resets. This tool is especially useful for players who want to enjoy the games without risking more than they planned.
Arenap's customer support team is available around the clock to assist with responsible gaming concerns. Whether you need help activating a tool, have questions about your account, or just need someone to talk to about your gaming habits, our team is here — no judgment, just help.
All responsible gaming tools are built directly into your Arenap account. Here's how to access them:
Visit arenap.net and log in using your registered email and password. Make sure you're on a secure connection — especially if you're accessing from a public network in a mall or café in Makati or BGC.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu. This is where all your personal preferences and responsible gaming tools are managed.
Inside Account Settings, find the "Responsible Gaming" tab. Here you'll see all available tools: deposit limits, loss limits, session limits, cooling-off, and self-exclusion — all in one place.
Select the tool you want, set your preferred parameters, and confirm. Most tools take effect immediately. You'll receive a confirmation email to your registered address once the tool is active.
If you're having trouble activating any tool, or if you want to request self-exclusion urgently, contact Arenap support directly at [email protected]. Our team will process your request as a priority.
Daily / weekly / monthly cap on how much you can deposit. Reductions are instant; increases require a 7-day wait.
Cap your net losses per day, week, or month. Gameplay pauses automatically when the limit is reached.
Get notified or automatically logged out after a set play duration. Helps prevent marathon sessions.
Temporary account suspension for 24 hours, 7 days, or 30 days. Ideal for a short, structured break.
Full account closure for 6 months or permanently. Irreversible during the chosen period. The strongest protection tool available.
Problem gambling can affect anyone — regardless of income, age, or how long you've been playing. Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of Arenap's responsible gaming tools or seek professional support.
Most Arenap players enjoy gaming as a fun, controlled activity. Here are the habits that keep it that way:
If you or someone you know is struggling with problem gambling, help is available. Arenap encourages all players to reach out — there is no shame in asking for support.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for licensed operators in the Philippines. PAGCOR's responsible gaming framework includes player protection guidelines that Arenap aligns with in its operations.
The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions. Filipino players experiencing gambling-related distress can contact the NCMH crisis hotline for professional support and referrals.
Our support team is trained to handle responsible gaming concerns with care and confidentiality. If you need to activate self-exclusion urgently, request a cooling-off period, or just need to talk through your options, contact us at [email protected] — available 24/7.
Join thousands of Filipino players who enjoy Arenap responsibly every day. Set your limits, use our tools, and keep gaming fun. Must be 21 or older to register and play.
21+ only. Gambling involves financial risk — only play with money you can afford to lose. If gambling is affecting your life, please use our responsible gaming tools or seek professional help.