Arenap is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your own data under Philippine law.
This Privacy Policy ("Policy") describes how Arenap ("Arenap," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the Arenap online gaming platform, including the website at arenap.net and the Arenap mobile application (collectively, the "Platform").
Arenap operates in the Philippines and is committed to complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission (NPC). This Policy is designed to inform you of your rights as a data subject and to explain how Arenap fulfills its obligations as a personal information controller.
By registering an account on Arenap, accessing the Platform, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
For the purposes of the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, Arenap acts as the personal information controller in respect of all personal data collected through the Platform. As personal information controller, Arenap determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
Arenap has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the DPO directly for any data privacy-related concerns using the contact details provided in Section 15 of this Policy.
Arenap collects the following categories of personal data in connection with your use of the Platform:
Arenap collects personal data through the following means:
Arenap processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, contact, KYC data |
| Age verification (21+ requirement) | Identity, KYC data |
| Processing deposits and withdrawals | Financial, identity data |
| Providing and improving gaming services | Gaming activity, technical data |
| AML and fraud prevention compliance | Identity, financial, technical data |
| Responsible gaming monitoring and tools | Gaming activity, identity data |
| Customer support and dispute resolution | Identity, communications, gaming data |
| Regulatory reporting and compliance | Identity, financial, gaming data |
| Platform security and fraud detection | Technical, financial, identity data |
| Marketing and promotional communications (with consent) | Identity, contact, gaming activity data |
Arenap will not process your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.
Arenap processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
Where Arenap relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact Arenap's Data Protection Officer using the details in Section 15.
Arenap does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Arenap may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Arenap retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| KYC and verification documents | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years (AML regulatory requirement) |
| Gaming activity records | Duration of account plus 3 years after closure |
| Customer support communications | 3 years from date of communication |
| Technical and device logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Upon expiry of the applicable retention period, Arenap will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes, as it will no longer constitute personal data.
Arenap implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
Arenap uses cookies and similar tracking technologies on the Platform to enhance your user experience, analyze Platform usage, and support security and fraud prevention functions. The following types of cookies are used:
You may control the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Arenap does not use cookies to serve third-party advertising or to track your activity on websites other than arenap.net.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by Arenap. To exercise any of these rights, please contact Arenap's Data Protection Officer using the details in Section 15.
You have the right to be informed of how your personal data is being collected and processed, including the purposes of processing and the identity of any third parties with whom your data is shared.
You have the right to request a copy of the personal data Arenap holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data Arenap holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Arenap's legal retention obligations.
You have the right to object to the processing of your personal data where Arenap relies on legitimate interests as the legal basis, including objecting to direct marketing communications.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to request that Arenap restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe Arenap has processed your personal data in violation of RA 10173.
Arenap will respond to all data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case Arenap will notify you of the extension and the reasons for it.
The Arenap Platform is strictly intended for individuals who are at least twenty-one (21) years of age. Arenap does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced through mandatory age verification at the point of registration and through ongoing KYC procedures.
If Arenap becomes aware that personal data has been collected from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that Arenap may have inadvertently collected data from a minor, please contact the Data Protection Officer immediately at the contact details provided in Section 15.
In the course of operating the Arenap Platform, your personal data may be transferred to and processed in countries other than the Philippines, including countries where Arenap's technology infrastructure providers or game software partners are located. Such transfers may occur where the recipient country does not have data protection laws equivalent to those of the Philippines.
Where Arenap transfers personal data outside the Philippines, it will ensure that appropriate safeguards are in place to protect your data, including:
By using the Arenap Platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.
Arenap reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services available on the Platform. The effective date of the current version of this Policy is displayed at the top of this page.
Where changes to this Policy are material — meaning they significantly affect your rights or the way Arenap processes your personal data — Arenap will provide advance notice to registered players via the email address associated with their account, or through a prominent notice on the Platform, at least fourteen (14) days before the changes take effect.
Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Platform and may close your account in accordance with Arenap's Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or Arenap's handling of your personal data, please contact us through the following channels:
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Information on how to file a complaint with the NPC is available through the NPC's official channels.
Every connection between your device and the Arenap Platform is protected by 256-bit SSL encryption — the same standard used by major Philippine banks. Your personal and financial data is never transmitted in plain text.
Arenap will never sell your personal data to advertisers, data brokers, or any third party for commercial purposes. Your information is used solely to operate the Platform and meet our legal obligations — nothing more.
Arenap's data practices are fully aligned with the Philippine Data Privacy Act of 2012. We have a designated Data Protection Officer, maintain a data processing register, and report breaches to the NPC as required by law.
Arenap's KYC process verifies that every registered player is at least 21 years old before they can deposit or play. This protects minors and ensures Arenap meets its obligations under Philippine gaming regulations.
Arenap gives you eight distinct data subject rights under RA 10173, including the right to access, correct, delete, and port your data. Submit a request to our DPO and we will respond within 30 days — guaranteed.
Arenap does not hold your data indefinitely. We publish clear retention periods for every category of data we collect, and we securely delete or anonymize data once those periods expire — no exceptions.
Arenap is built for Filipino players who value both great gaming and genuine data privacy. Register today, play your favorite games, and know that your personal information is in safe hands. Must be 21+.
21+ only. Gambling involves financial risk — only play with money you can afford to lose. Arenap operates in compliance with applicable Philippine gaming regulations.